Shipping Policy

Thank you for shopping with Stone Spun. This Shipping Policy explains how and when your orders are processed, shipped, and delivered.

Order Processing Time

All orders are processed within 1–3 business days
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email when your order is placed and another when it has shipped.

Shipping Rates & Delivery Estimates

Stone Spun ships from Ontario, Canada.
Shipping rates are calculated at checkout based on your location and chosen shipping method.

Estimated delivery times:

Shipping Carriers

We primarily ship through:

Canada Post
Other carriers may be used depending on location or shipping options selected at checkout.

Tracking Information

Most shipments include tracking.
You will receive a tracking number by email once your order has shipped.
Some small or low-cost items may ship without tracking, if selected at checkout.

Customs, Duties & Taxes

For international orders:

Stone Spun is not responsible for customs fees, taxes, duties, or delays caused by customs processing.
These charges, if applicable, are the responsibility of the customer.

Shipping Address

Please ensure your shipping address is correct at the time of ordering.
Stone Spun is not responsible for:

If you need to update your address after ordering, please contact us immediately at stonespun.ca@gmail.com

Lost, Delayed, or Damaged Packages

If your order is lost, delayed, or arrives damaged:

If you have any questions about shipping, please contact us at:

Stone Spun
Email: stonespun.ca@gmail.com
Location: Amherstburg, Ontario, Canada